Frequently Asked Questions

See what our happy customers are frequently asking us.  It is important to us that we clearly communicate and address all of your concerns up front.  If you have any questions at all that aren't covered in the FAQs below, don't hesitate to contact us and we'll be happy to discuss any and all questions you may have!

Q A

How long does it take to get an estimate?

Our goal is to get an estimate to you the same day we visit the project site, but in some cases for larger projects it may take up to 72 hours depending on the specifics of your project and how many experts will be needed.

Q A

Are you insured?

Yes! We carry General Liability and Workers Compensation Insurance.
Q A

Will it be noisy?

Home renovations, restorations, and remodels can be quite noisy and depending on the project it may be most comfortable to not be in the home while under work. You let us know what would make you the most comfortable and we will make sure to adjust to your wants and needs.

Q A

How long will my project take?

Every project is different in some way so it’s difficult to generalize a completion time. However, we always include an expected date of completion with each project we take on and do everything we can to ensure your project is completed on schedule.

Q A

How far do you travel for job?

We serve the greater Raleigh area including Cary, Apex, Morrisville, Holly Springs, Fuquay Varina, and Garner.

Q A

How does payment work?

Generally, we take a deposit of 35% the total project cost prior to starting work and the remaining 65% upon completion.

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Are materials provided?

We include incidental material costs in our estimates. For larger materials orders, please let us know what you would like installed and we can discuss the best way to order it.

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Do you have a portfolio of previous work?

Yes! Head on over to our Projects section to see some of our previous projects or check out what our customer say about us in the Reviews section!

Q A

What advice would you give a customer looking to hire a provider in your area of work?

Hire for quality. You usually get what you pay for. You have to ask yourself whether is it really worth it going with someone who does finish the job, cuts corners, or in some instances damages your home to save a few dollars.

 

Q A

What types of customers have you worked with?

Busy professionals who would cherish time at home with their loved ones, and value a home which accentuates their lifestyle.

Q A

How did you get started doing this type of work?

Since childhood, I was always responsible for fixing up the house. Seeing the relief on my parents' face when walking into a pristine house after brutally long day at work was one of the best things I've ever experienced. Ever since, it has been something I have enjoyed and do extremely well. This passion has naturally progressed into working in the home improvement industry.
Q A

What should the customer know about our pricing?

We view home care as a highly personal business, and treat it as such. We treasure the opportunity to take care of your most personal possessions and be welcomed into your home. Getting to know your preferences so we can go the extra mile is important to us. Our pricing is a reflection of the quality and care that goes into every project we take on.